Your success is our success.

A partnership built to support you at every step.

Service quality and customer experience are the standards we hold ourselves to. We support you continuously to deliver on those standards.

Where do we start?

Once the sales process is complete, a Dedicated Onboarding Specialist will provide you a seamless transition to using BFC as a service provider.

After onboarding, a Dedicated Customer Success Specialist will serve as your main point of contact and oversee all aspects of your scheduling and services.

The path to a successful partnership.

Our structured approach takes customers from onboarding to consistent execution, clear visibility, and measurable success across every site.

Data Gathering

  • Site Location List
  • Asset List (RTUs, AHUs; type and quantity)
  • If asset list isn’t available, BFC will analyze comparable customers/assets or conduct a site survey.

Onboarding

  • Confirm services and materials, # of sites, frequency, and contingencies
  • Work order systems/process
  • Invoice and payment systems/process
  • Facility management contacts

Service Schedule and Routing

  • Schedule for each site based on routing
  • Schedules are built based on site location, scope of work, and service(s) frequency

Go Live!

  • Start of service schedule
  • Services can start within 45 days of contract signing and onboarding.

ReportLink™

  • Proprietary ReportLink™ customer portal verifies work completed
  • Visibility to services performed at each site, site issues identified, and photo documentation.

Quarterly Business Reviews (QBR)

In addition to regular touchpoints, we conduct QBRs to evaluate services performed, quality, SLA metrics, KPIs, and customer satisfaction.

How is the service schedule built?

Route efficiency is the foundation of service schedules. Schedules are coordinated across multiple BFC customer sites within a specific geographic region/area. We then leverage the density of those collective sites to optimize technician routes and reduce total miles driven.

We’re easy to work with.

We work through multiple work order platforms including ServiceChannel®, Corrigo®, Officetrax, fmPilot®, Ariba and more.

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