Your success is our success.

A partnership built to support you at every step.

Service quality and customer experience are the standards we hold ourselves to. We support you continuously to deliver on those standards.

Where do we start?

Once the sales process is complete, a Dedicated Onboarding Specialist will provide you a seamless transition to using BFC as a service provider.

After onboarding, a Dedicated Customer Success Specialist will serve as your main point of contact and oversee all aspects of your scheduling and services.

The path to a successful partnership.

Our structured approach takes customers from onboarding to consistent execution, clear visibility, and measurable success across every site.

Data Gathering

  • Site Location List
  • Asset List (RTUs, AHUs; type and quantity)
  • If asset list isn’t available, BFC will analyze comparable customers/assets or conduct a site survey.

Onboarding

  • Confirm services and materials, # of sites, frequency, and contingencies
  • Work order systems/process
  • Invoice and payment systems/process
  • Facility management contacts

Service Schedule and Routing

  • Schedule for each site based on routing
  • Schedules are built based on site location, scope of work, and service(s) frequency

Go Live!

  • Start of service schedule
  • Services can start within 45 days of contract signing and onboarding.

ReportLink™

  • Proprietary ReportLink™ customer portal verifies work completed
  • Visibility to services performed at each site, site issues identified, and photo documentation.

Business Reviews

In addition to regular touchpoints, we conduct business reviews on a quarterly, bi-annual, or other preferred cadence to evaluate services performed, quality, SLA metrics, KPIs, and customer satisfaction.

How is the service schedule built?

Route efficiency is the foundation of service schedules. Schedules are coordinated across multiple BFC customer sites within a specific geographic region/area. We then leverage the density of those collective sites to optimize technician routes and reduce total miles driven.

We’re easy to work with.

We work through multiple work order platforms including ServiceChannel®, Corrigo®, Officetrax, fmPilot®, Ariba and more.

Over the nearly nine years I have had the privilege of working with BFC Solutions they have consistently demonstrated what it means to be a reliable and forward-thinking partner in commercial facilities maintenance. Their competitive pricing, strong administrative performance, and robust recurring service capabilities have made them a dependable choice across a wide range of operational needs.

Sinjen Miller, Managing Director
CBRE

BFC is a long-time partner and one that has been nothing but professional, timely and efficient. Their service is one that we can count on and do not have to follow up wondering if the job was done. In rare occasions where an issue arises the problem is taken seriously and the follow through is concise. I am a fan!

Christopher H. Blevins, Facility Maintenance Director, U.S.
Regal Theatre

I cannot speak on our company's behalf in current position but can share what I have seen thus far… The BFC team showed up on time, with equipment needed, and employees that were ready to work with a good attitude. The (BFC) team showed discipline from cell phones disruption and was focused on delivering quality work… (I’m) confident we have the right company BFC serving H-E-B with our business needs.

Tony Klaus, Consultant to H-E-B Facilities
Former H-E-B store manager

Everything is dated when a task is performed. Just very thorough and professional. I don’t think I could be more satisfied with our first visit. We typically feel oversold and underdelivered when dealing with vendors, but this experience was great!

Tyler Hamilton, Managing Partner/GM
Texas Roadhouse

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