Service Performance Metrics and Quality Control
Our GPS and IVR system tracks all technician activities related to service calls at and between client sites
Our quality control inspectors audit PleatLink® installations, review customer/technician interactions and obtain manager level feedback
Technicians are accountable and are managed for the number and quality of site issues reported via ReportLink® while performing PleatLink® service calls
GeoTab, our fleet tracking software, monitors technician’s driving habits to ensure safe driving
PleatLink® Filter System
- We manufacture the patented, best-in-class PleatLink® air filter system and custom build the steel support frame in our production facility.
- Our oversized media design means complete evaporator coil protection and elimination of air bypass, a huge benefit over traditional box filters.
- With an innovative cardboard-free design, there is 100% reduction in cardboard waste and 60% reduction in transportation emissions, making the PleatLink® system one of the most environmentally friendly filters in the industry.
- Pairing PleatLink® installation with our coil cleaning services helps extend the time needed between evaporator coil cleanings, adding even greater value to your preventive maintenance program.
Coil Cleaning
- We provide coil cleaning services for evaporators, condensers, refrigeration racks, walk-in coolers and self-contained units.
- Our coil cleaning program operates in compliance with EPA guidelines and the Clean Water Act that mandate the proper treatment and disposal of waste water.
- Regular coil cleaning services reduce energy consumption and equipment breakdown, enhance the operating efficiency of your HVAC units, and improve indoor air quality.
- Pair your coil cleaning services with our best-in-class air filtration installation to add greater value to your preventive maintenance program.
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ReportLink® Site Issue Reporting
- While servicing customer locations, our trained service technicians identify and report any specific concerns present – such as frozen coils, broken belts, standing water on the roof, or other issues that could become costly repairs.
- Documented information, including pictures, are relayed to the customer through our ReportLink® site issues notification program.
- BFC Solutions has been recognized by our customers for the detailed scope of work and value provided by the ReportLink program.